Privacy Policy

Protection of data is a matter of trust as we take our customers’ privacy seriously. We shall therefore only process your personal details which relates to you merely in the manner set out in this Privacy Policy. Any personal information collected, held, stored, recorded or used are strictly to be kept confidential. We will only collect information that are relevant to our dealings with you. Storage of information will only be done for as long as required by law or for the purposes of which it was collected. 


To protect your private information, we have established this Privacy Policy in accordance with the best practice in the industry with applicable laws and regulations. The policy describes how your personal information will be handled for our services on erinstern.com website. It applies to any personally identifiable information you shared with us through other voluntary means (the “Site”). 


By visiting our site and/or using the products made available on the site, you are agreeing to the terms of this Privacy Policy. By accepting the Policy, Terms and Conditions upon registration, you hereby expressly consent to our collection, storage, use and disclosure of your personal information as described in this policy. You may browse our website anonymously without having to provide your personal details unless you have registered an account (“ErinStern account”) with us and/or have logged in with your username and password. Please read this policy carefully. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service by email us at support@erinstern.com.

COLLECTION OF PERSONAL INFORMATION 

ErinStern does not share, sell or trade our customers’ personal information collected online to other third parties. You may remain as anonymous without revealing any personal information while browsing at our site, until unless you have given us your personal information. 

When you register your product with us to enjoy the latest product and event updates, the following information will be collected:
-    Name
-    Gender
-    Date of birth
-    Email
-    Contact number
-    Country of Origin 

TYPES OF INFORMATION WE COLLECT

There are personal information which are mandatory in which we will collect from you to be used or shared to third parties and within our corporate group for the following purposes:

  • To administer your registered account with us
  • To provide relevant product information to you
  • To process your orders and provide information offered through our website in which you may request
  • For financial transaction purpose which related to payments made through our site. These financial data will be disclosed to our appointed agents which is necessary to conduct sales transactions. 
  • For product delivery which you purchased from our website, eg: third parties which include courier service company or supplier. Hence, information such as name, address and contact number will be passed to third party for delivery purposes. 
  • In order for us to inform and update customers on product delivery or for customer support purposes.​

AUTOMATIC INFORMATION 

Our server automatically recognizes information of visitor’s domain name for every visit to our site. Other non-personal information may also be automatically collected, such as website’s address from which your visit originated, type of operating system used, type of browser used, domain name of internet service provider used, pages visited on the site and total duration spent from your visit. 


COOKIES

A browser cookie is small piece of data sent from a particular website and stored on a user’s computer through the user’s browser while the user is browsing. Our server uses cookies and pixel tags to merely manage our site and programs but not to collect nor store any personal information of users. The purpose of having cookies and pixels allow us to track actions of users on the site and recipients of email communications. It enable us to understand how every visitor uses the site in order for us to craft a better service in future through the measurement of effectiveness pertaining to any online advertising effort made. This is done by determining the correlation between the types of visitors and the online sites they visit.